Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for Inquiries
1
Reach out to our customer service team for any questions or support regarding our products. We are here to assist you with your needs and ensure a smooth experience.
2
Provide us with your details and the nature of your inquiry. This helps us to address your concerns more effectively and promptly.
3
Our team will review your inquiry and respond as quickly as possible. We aim to provide timely and helpful responses to all customer inquiries.
4
If your inquiry requires further assistance, we may follow up with additional questions to ensure we fully understand your needs.
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Once your issue is resolved, we will confirm with you to ensure satisfaction. Your feedback is valuable to us and helps improve our service.